At MSR Infotech, we strive to ensure customer satisfaction with every purchase. However, we understand that there may be situations where you need to cancel an order or request a refund. This policy outlines the conditions for cancellations, refunds, and returns.

Order Cancellation

Customers may cancel their orders before they are shipped. To request a cancellation, please contact our customer support team at +91 8792694684 or email us at [your email address] as soon as possible. If the order has already been dispatched, cancellation will not be possible, and customers will need to initiate a return after receiving the product.

Refund Policy

Refunds are processed based on the nature of the request:

• Order Cancellations Before Shipment: If an order is canceled before it is shipped, a full refund will be issued to the original payment method.
• Returns & Refunds After Delivery: If you receive a defective, damaged, or incorrect item, you may request a return within [X] days of delivery. The item must be unused, in its original packaging, and include all accessories. Once the returned item is received and inspected, we will process a refund or offer a replacement based on your preference.
• Non-Refundable Items: Certain products, such as software, digital downloads, or customized items, may not be eligible for refunds. Please check product descriptions before purchase.

Refund Processing Time

Refunds will be processed within [X] business days after approval. The amount will be credited back to the original payment method, but processing times may vary depending on the bank or payment provider. If you do not receive your refund within the expected timeframe, please contact your bank or payment provider before reaching out to us.

Exchange & Replacement

For defective or damaged items, customers may choose between a replacement or a refund. If a replacement is requested, we will ship the new item once the return has been processed.

Contact Us

For any questions regarding order cancellations, returns, or refunds, please reach out to our customer support team at +91 8792694684 or [your email address]. We are here to assist you and ensure a smooth resolution.

At MSR Infotech, we value our customers and are committed to providing a hassle-free shopping experience.